Aviation Product Support Specialist 1

About the Role

Full-time Aviation Product Support Specialist 1 at Garmin's U.S. headquarters.

Key Responsibilities

• Receive and answer basic customer inquiries and requests regarding products, orders, pricing, and other services through multiple contact channels.
• Maintain professional interactions with Garmin customers and co-workers, utilizing emotional intelligence.
• Become knowledgeable in the specifications, capabilities, and operation of Garmin Aviation products and services.
• Answer and take ownership of customer technical inquiries regarding Garmin aviation products via multiple contact channels.
• Research and become familiar with reliable solutions to problems using sound problem-solving techniques.
• Monitor, document, and report failure trends in Garmin Aviation products and services.
• Provide operational support for Garmin’s aviation products, including detailed support of operations in the National Airspace System (VFR & IFR).
• Provide aviation database update support for Garmin portable and panel mounted aviation products.
• Provide customer support for Garmin Aviation software applications.
• Ensure all customer (OEM) and Garmin business information is maintained in strict confidence.

Requirements & Tech Stack

• High School Diploma or GED
• 40 hours of flight time
• 10 hours of solo flight
• 10 hours of ground instruction
• Passed the written FAA Private Pilot exam
• Demonstrated interest in Aviation
• Ability to prioritize and multi-task in a flexible, fast-paced, and challenging environment.
• Demonstrated strong and effective verbal, written, and interpersonal communication skills.
• Team-oriented, possess a positive attitude, and work well with others.
• Driven problem solver with proven success in solving difficult problems, including cross-departmental troubleshooting.
• Ability to grasp new concepts quickly.
• Proficiency and skill with data entry.
• Proficiency in operating and troubleshooting Windows operating systems and applications.
• Private Pilot License (PPL)

Desired Qualifications

• Bachelor's Degree
• Aviation Electronics background
• Aviation maintenance experience
• Proficiency in using and troubleshooting Macintosh operation systems
• Aircrew member
• Bilingual (Spanish, French, Portuguese)
• Instrument Rated Pilot
• Certified Flight Instructor
• Other Advanced Aviation Ratings and Endorsements