Student Support & Operations

About the Role

LearNurture is seeking an organised and proactive Student Support & Operations Executive to support enrolled students throughout their post-admission journey.

Key Responsibilities

• Serve as a point of contact for enrolled students through calls, WhatsApp, and email.
• Guide students through onboarding and communicate documentation requirements, timelines, and next steps.
• Follow up with students to collect pending documents and check submissions for completeness and accuracy.
• Track fee payment status, send timely reminders, and coordinate payment confirmation.
• Respond to routine student queries and escalate concerns that require additional support.
• Coordinate with admissions and other internal teams to ensure a smooth transition from enrolment to post-admission support.
• Maintain accurate student records, communication notes, and follow-up status in Excel, Google Sheets, or CRM systems.
• Prepare regular updates on pending documents, payment follow-ups, onboarding progress, and unresolved queries.
• Identify delays or discrepancies and follow through until the required action is completed.
• Gather student feedback and highlight recurring concerns to improve the support experience.

Requirements & Tech Stack

• Good verbal and written communication skills in Hindi and English.
• Comfortable speaking with students over calls and following up regularly.
• Strong organisational skills and attention to detail.
• Basic working knowledge of Excel or Google Sheets, including data entry, formatting, sorting, and filtering.
• Ability to maintain accurate records and manage multiple tasks and deadlines.
• A patient, professional, and helpful approach to handling student concerns.
• Willingness to learn, take responsibility, and work collaboratively.
• Availability to work from the office in Sector 57, Gurugram.

Qualifications

• Freshers and recent graduates are encouraged to apply.