Customer Service Representative

About the Role

The Customer Service Representative is a full-time, on-site role based in Indore.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person, ensuring timely, accurate, and courteous assistance.
• Resolve issues related to trading services.
• Guide customers through processes.
• Document interactions.
• Escalate complex cases to relevant teams.
• Maintain up-to-date knowledge of company services.
• Track customer feedback.
• Support continuous improvement in service quality.
• Work closely with internal departments to ensure a seamless customer experience and high levels of satisfaction.

Qualifications

• Skills in Customer Service and Customer Support.
• Ability to enhance Customer Experience and Customer Satisfaction.
• Experience working as Customer Service Representatives or in similar client-facing roles.
• Strong verbal and written communication skills in English and local languages.
• Ability to handle multiple inquiries, prioritize tasks, and stay organized in a fast-paced environment.
• Problem-solving mindset with a calm, professional approach to resolving customer concerns.
• Basic understanding of trading or financial services is an advantage, with willingness to learn.
• High school diploma or equivalent required.
• A bachelor’s degree in business, finance, or related field is preferred.