Customer Experience & Operations Intern

About Carava

Carava is an intercity shared-mobility platform focused on making travel between cities smarter, safer, more accessible, and sustainable. We aim to connect people travelling on similar routes while improving their overall travel experience through technology, trust, and convenience. We are looking for an enthusiastic, empathetic, and solution-oriented intern who wants to learn, take responsibility, and contribute to improving customer experiences and product operations.

About the Role

As a Customer Experience & Operations Intern, you will work across customer support, mobility operations, UX research, and basic data analytics. You will interact with customers, understand their concerns, assist with operational challenges, identify recurring problems, and help the team improve the overall user experience. This is an entry-level opportunity designed for students and fresh graduates who are eager to learn and grow in a startup environment.

Key Responsibilities

• Customer Experience & Support

• Respond to customer queries professionally and empathetically.

• Assist customers with ride-related questions, bookings, cancellations, payments, and platform usage, as applicable.

• Record customer complaints, track their status, and follow up on unresolved issues.

• Help ensure a smooth and positive customer experience.

• Operations & Issue Handling

• Assist with coordination between passengers, drivers, and the internal team.

• Identify routine operational issues and follow established resolution procedures.

• Stay calm in unexpected situations and escalate urgent safety concerns to the responsible team members.

• Help maintain operational records and document recurring challenges.

• UX Research & Product Improvement

• Collect and organize user feedback.

• Identify usability issues and pain points in the customer journey.

• Assist with surveys, user interviews, and basic usability testing.

• Share insights and suggestions with the product and design team.

• Data Analytics & Reporting

• Maintain customer feedback and complaint records using Excel or Google Sheets.

• Identify common issues and recurring patterns.

• Prepare basic reports and summaries to support decision-making.

• Help track response times, resolution times, and customer satisfaction.

• Documentation & Collaboration

• Assist in preparing FAQs, support guidelines, and standard operating procedures.

• Prepare weekly summaries of customer feedback and operational observations.

• Collaborate with the operations, design, and product teams.

Requirements & Tech Stack

• Skills We Are Looking For

• Strong verbal and written communication skills.

• Empathy and a customer-first mindset.

• Good problem-solving and critical-thinking abilities.

• Ability to remain calm and respond responsibly under pressure.

• Basic understanding of UX principles and user experience.

• Willingness to learn data analytics and reporting.

• Good organizational skills, attention to detail, and accountability.

• Good to Have — Not Mandatory

• Basic knowledge of Figma or UX research.

• Familiarity with Excel or Google Sheets.

• Interest in customer experience, product management, mobility, or data analytics.

• Experience with college projects, volunteering, event coordination, or student activities.

Qualifications

• Final-year undergraduate students.
• Recent graduates and freshers.
• Candidates from Business Administration, Management, UX/UI Design, Product Design, Psychology, Communications, Hospitality, Travel & Tourism, Operations, or Data Analytics.
• Candidates with zero professional experience are welcome to apply. Prior internships, certifications, or experience are not mandatory. Curiosity, communication, responsibility, and willingness to learn matter more.

What You Will Learn

• Practical customer experience and operations management.
• Understanding real user problems and customer behaviour.
• Fundamentals of UX research and product improvement.
• Hands-on exposure to data organization and reporting.
• Working in a growing startup and collaborating across teams.

Duration: 6 Months

Work Mode: On-site

Location: Jaipur, Rajasthan