Jr. Analyst, Sales Support

About the Role

• Operational role that works under direct supervision, responsible for day-to-day sales support operations.

Key Responsibilities

• Sales support is responsible for the support and administration of the sales function by managing the end-to-end pre and post sales processes and the customer/supplier relationship in its entirety (i.e. quote to cash).
• Provides operational support in the sales channel to support sales associates and managers in their revenue generation activities.
• Responsibilities include Sales Process support, acting as an L1 support for Sales and helping them resolve primary enquiries and issues, and if required, redirecting them to the concerned team member.
• Should be able to drive change management and digital transformation, preferably with hands-on experience in the Optimus Lead to quote journey.
• Ensure appropriate corporate deal governance and SOX guidelines are respected and that deals are appropriately scrutinized in the context of these guidelines.
• Provide feedback for improvement/changes in methods and techniques.
• Should be able to collaborate and lead engagement with various cross-functional team members through interactions and escalations to meet SLA.

Qualifications

• Graduate and/or equivalent experience.
• Should understand Telecommunication services.