Customer Experience
OneBanc
Gurugram, Haryana, India0–2 yrs38m agovia LinkedIn
About the Role
OneBanc is a neo-bank building the economic infrastructure for the workforce of India.
Key Responsibilities
- Respond to customer enquiries via chat, email, or phone.
- Provide honest and personalized experience to customers.
- Work with an ownership mindset towards deliverables.
- Empathy to understand customer concerns and ensure they get timely resolution.
- Willingness to collaborate with the HR team on operational activities as required.
Qualifications
- Excellent Communication Skills.
- Strong problem-solving skills.
- A collaborative approach.