Member Specialist

Key Responsibilities

• Maintain area of responsibility by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provide member service by maintaining exit areas, reviewing member receipts, acknowledging members and identifying their needs, assisting with purchasing decisions, and assisting with locating merchandise.
• Provide member service by maintaining the self-checkout area, resolving member issues and concerns, promoting Sam's Club products and services, providing guidance and support to members regarding self-service technology, processing member purchases, and assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork, logs, and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assist with training Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Requirements & Tech Stack

• Retail experience
• Operating front end equipment (e.g., cash register)
• Working with mobile retail applications

Qualifications

• None explicitly stated.

Additional Information

• Hourly wage range: $17.00 to $25.00.
• Potential for additional compensation via premiums ($0.35 to $3.00 per hour).
• Benefit eligibility may depend on job classification and length of employment.
• Information about PTO, benefits, and eligibility is available at one.walmart.com/notices and https://bit.ly/3iOOb1J.
• Live Better U is a company-paid education benefit program.