Sales Associate

About the Role

• Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories.
• Known for modern classic style, fine quality craftsmanship, and gracious service.
• Relationships are key to the business.

What You'll Do

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Support all service enhancers to build strong relationships including active use of Concierge.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
• Achieve sales and service metrics in key measurable areas including: clientelling/outreach, appointment setting, and Talbots Classic Awards.
• Complete projects as assigned including operational assignments: filling orders, replenishment, recovery etc.

Requirements & Tech Stack

• Possess the technological competency to navigate a computer/iPad/handheld system.

Qualifications

• Demonstrate selling competence, styling expertise, and possess a love of fashion.
• Driven to create, build, and cultivate relationships.
• Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team, and thrives in a team environment.
• Demonstrates excellent verbal communication skills and a high level of integrity.
• Have strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
• Able to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Have open availability of (15 to 20) hours per week.
• Flexible availability based on the needs of the business including evenings, weekends, and holidays.