Retail Sales Associate

Role Overview

WITHIN is seeking a customer-focused and sales-driven Retail Sales Associate to deliver a premium in-store experience, drive sales, manage customer enquiries, and build relationships with clients and design professionals.

Key Responsibilities

• Attend to walk-in customers, understand their requirements, and recommend suitable furniture, home décor, and lifestyle products.
• Drive sales by converting enquiries into orders, following up with prospective customers, and achieving sales targets.
• Maintain strong product knowledge, including materials, finishes, craftsmanship, and customisation options.
• Ensure excellent store upkeep, product displays, and visual merchandising in line with WITHIN's luxury brand standards.
• Build relationships with customers, architects, and interior designers to generate business opportunities.
• Prepare quotations and estimates, maintain customer records, and track sales enquiries and follow-ups.
• Coordinate with internal teams for order processing, delivery, and customer handover.
• Ensure a seamless customer experience through professional communication and timely resolution of queries.

Requirements & Tech Stack

• Bachelor's degree in Business Administration, Marketing, Interior Design, Architecture, or a related field.
• Mandatory experience in retail sales, luxury retail, furniture sales, home décor, or a related industry.
• Experience handling walk-in customers, generating leads, managing follow-ups, and closing sales.
• Strong communication, negotiation, and customer relationship management skills.
• Familiarity with quotations, estimates, and order processing.
• A professional demeanour, commercial mindset, and passion for design and premium customer experiences.
• Experience working with architects and interior designers will be an advantage.