Entry Level Customer Success Specialist

About the Role

As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 30-50 automotive dealerships in a defined area. You will function as a consultant, providing excellent support for products and ensuring customers utilize purchased software to its full potential. Support will be provided both on-site (approximately 80% of the time) and via video conference (approximately 20% of the time).

Key Responsibilities

• Provide high-level customer support to automotive dealerships.
• Function as a consultant to ensure customers use software to its full potential.
• Deliver both on-site and video conference support.

Training

• Paid training provided.
• Must successfully complete an intensive training program.
• Training includes classroom instruction in Houston, TX, and Dayton, OH, as well as online courses.
• Training will cover in-depth product knowledge and automotive industry knowledge.
• Will be paired with mentors to apply classroom knowledge in a real-world setting.
• Ability to travel, with overnight hotel stays, up to 50% during the training period (approximately 6 months).

Requirements & Tech Stack

• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Must have a valid driver’s license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Ability to travel approximately 30% of the time after training.
• Must have reliable home internet with sufficient bandwidth for video conferencing.

Qualifications

• Bachelor’s Degree or equivalent experience.