Mobile Associate, Retail Sales

Job Overview

Mobile Associates (MA) are brand ambassadors who bring the T-Mobile brand to life as members of a Retail Team of Experts. They build energy and excitement around products and services, are passionate about the connected world, and thrive in a fast-paced environment. This role is focused on building expertise, understanding customer needs, and educating them on device and service solutions.

Key Responsibilities

• Develop proficiency in serving and selling to customers, providing a world-class customer experience and building loyalty.
• Assist customers with their shopping journey across online, Customer Care, and in-store channels.
• Explore individual customer needs and provide hands-on demonstrations of the latest technology.
• Engage in side-by-side selling to offer personalized solutions, including accessories and IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled with and consistently use digital tools to demonstrate:
• T-Mobile's coverage and LTE network capabilities.
• The benefits of T-Mobile plans and services for unlimited living and staying connected.
• Complete training on the T-Mobile in-store experience, new skills, processes, and systems.
• Actively seek out information between customers to learn about wireless and technology innovations.
• Establish and partner with T-Mobile employees across channels to:
• Collectively own the customer experience and resolve issues.
• Identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.

Requirements & Tech Stack

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
• Passionate customer advocate with a desire to connect and have fun. (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age.
• Legally authorized to work in the United States.
• No Travel Required.

Compensation & Benefits

• Hourly Base Pay: $21.50
• Training Pay: $5.00 per hour (for the first 90 days)
• Annualized Incentive Target (after promotion to Mobile Expert): $18,000/year (actual incentives vary)
• All employees guaranteed to earn $20/hour (inclusive of base pay and incentives)
• Eligible for an Annual Stock Grant.
• Access to benefits for full and part-time employees when eligible, including:
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• 401(k)
• Employee Stock Purchase Plan
• Paid Time Off and up to 12 Paid Holidays
• Paid Parental and Family Leave
• Family Building Benefits
• Back-up Care and Enhanced Family Support
• Childcare Subsidy
• Tuition Assistance and College Coaching
• Short- and Long-term Disability
• Voluntary AD&D, Accident, Life, Disability, and Long-Term Care Insurance
• Mobile Service & Home Internet Discounts
• Pet Insurance
• Access to Commuter and Transit Programs