Chat Support
Artech
Hyderabad, Telangana, India0–2 yrs52m agovia LinkedIn
Job Title: Chat Support
Location: Hyderabad/Gurgram
Key Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.
Requirements & Tech Stack
- 0–2 years of customer service experience (chat support preferred).
- Strong written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.
- Excellent typing speed and accuracy.
Qualifications
- B.Sc.
- B.Com.
- B.A.
- BBA/MBA
Note: Candidates with B.Tech, M.Tech, MCA, or BCA qualifications are not eligible.
Process
- Complete a 60-second Typing Test on TypingTest.com.
Required Documents
- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet
- Provisional Certificate
Work Conditions
- 6-month contract
- Complete Night Shift
- Rotational weekly offs
- 100% Work from Office
- Adherence to company policies regarding attendance, leave, and punctuality.
Client Benefits
- Two-way cab facility from designated nodal points within a 40 km radius.