Reservation Executive (inbound tele sales)

About the Role

As a Reservation Executive at Villazio, you will be the first point of contact for guests. Your role involves understanding guest needs, recommending suitable villas, answering queries, and confirming bookings. This position is ideal for individuals who enjoy interacting with people, possess a sales aptitude, and are driven to achieve results. The primary objective is to convert inquiries into confirmed bookings.

Key Responsibilities

• Handle incoming inquiries via calls, WhatsApp, and online channels.
• Understand guest requirements, including dates, group size, budget, and occasion.
• Recommend suitable villas from the collection and guide guests in making decisions.
• Follow up with prospective guests to drive towards confirmed bookings.
• Maintain accurate lead updates, follow-ups, and booking records in the CRM.
• Coordinate with the operations team for smooth booking confirmations and communicate special requests.
• Work towards sales targets while ensuring a warm and professional guest experience.

Requirements & Tech Stack

• Communication skills: Clear and confident communication, especially over calls and WhatsApp.
• Sales mindset: Ability to handle objections, follow up consistently, and close bookings.
• Organization & Ownership: Organized, self-driven, and responsible for results.
• Lead Management: Comfortable managing multiple inquiries without losing leads.
• Hospitality understanding: Appreciation for guest experience and service.
• CRM tools: Basic familiarity is an advantage.
• Google Sheets: Basic familiarity is an advantage.

Qualifications

• Candidates with experience in hospitality, villa or hotel reservations, travel, holiday rentals, travel agencies, or inbound sales will be strongly preferred.
• Freshers with excellent communication skills and a strong aptitude for sales are welcome.
• Formal educational qualifications are not a barrier; emphasis is placed on communication, practical ability, discipline, and results.
• Willingness to work weekends and holidays when required, with rotational offs.

Work Setup

• Flexible arrangements: On-site, Hybrid, or Work-from-home options available.
• Remote/Hybrid work requires discipline, availability, consistent follow-ups, and measurable results.