HR Service Delivery Associate
Accenture in India
Bengaluru, Karnataka, India1–3 yrs3h agovia LinkedIn
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.
About the Role
We are looking for a detail-oriented and proactive professional with experience in HR operations, employee lifecycle management, or leave administration. The ideal candidate should be capable of managing Leave of Absence (LOA) requests, coordinating with employees and stakeholders, maintaining accurate records, ensuring policy compliance, and providing excellent customer service.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Interactions primarily within your own team and direct supervisor.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Make decisions that impact your own work.
- Act as an individual contributor as part of a team with a predetermined, focused scope of work.
- Manage Leave of Absence (LOA) requests.
- Coordinate with employees and stakeholders.
- Maintain accurate records.
- Ensure policy compliance.
- Provide excellent customer service.
- Manage LOA cases and documentation.
- Manage stakeholder management and employee support.
- Perform leave tracking, reporting, and compliance management.
Requirements & Tech Stack
- Case Management - Workday Talent Management
- HR systems (e.g., Workday, SAP SuccessFactors, or similar HRIS platforms)
- ServiceNow, ticket management, and case management tools
- Microsoft Excel, PowerPoint, and data analysis
- Process documentation and continuous improvement
Qualifications
- Any Graduation
- Experience in HR Operations, Recruiting, or Leave Administration
- Strong stakeholder management and communication skills
- Attention to detail and compliance mindset
- Ability to handle confidential employee information
- Strong problem-solving and organizational skills
- Knowledge of HR systems and processes
- Experience with Leave of Absence (LOA) administration and employee lifecycle processes
- Experience with HR Operations and Recruiting processes
- This role may require you to work in rotational shifts.