Certified Medical Assistant

About the Role

UC Health is seeking a Certified Medical Assistant for a Full Time, First Shift position in Psychiatry.

Key Responsibilities

• Perform administrative and clinical duties as an integral part of the Clinical office staff.
• Obtain intake information for a specific patient population.
• Perform tasks and treatments as delegated by licensed personnel and direct patient care as required.
• Schedule tests and procedures ordered by the physician.
• Provide limited patient education and instructions associated with tests and procedures.
• Engage in population-appropriate communication, understanding growth and development milestones.
• Give clear instructions to patients/family regarding treatment and involve family/guardian in care.
• Identify physical limitations of the patient and deploy intervention when necessary.
• Recognize and respond appropriately to patients/families with behavioral health problems.
• Interpret population-related data and plan care appropriately.
• Identify and respond appropriately to different needs resulting from unique psychological needs or those associated with religious/cultural norms.
• Perform treatments, administer medication, or operate equipment safely.
• Recognize and respond to signs/symptoms of abuse or neglect.
• Assist in the implementation of age-appropriate care for specific patient population, including direct patient care.
• Obtain vital signs, EKG's, laboratory specimens, and other necessary information for patient evaluation using universal precautions.
• Assist the provider in documenting notes, orders, and prescriptions in the Electronic Medical Record, pending provider review and signature.
• Prepare and maintain the clinic area, including cleaning and stocking examination rooms, daily setup and securing of computer equipment, and maintenance of diagnostic equipment.
• Return routine patient telephone calls (e.g., prescription refills, pre-certification) with appropriate documentation.
• Coordinate ancillary services such as diagnostic testing/imaging, hospital procedures/admissions, additional patient visits, and acquisition of pertinent medical records.
• Maintain a positive, professional, and cooperative demeanor with patients, staff, physicians, and management.
• Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures, and complying with legal regulations.
• Maintain patient confidence and protect operations by keeping patient care information confidential.
• Understand and adhere to the legal responsibilities and requirements of the medical assistant role.
• Seek knowledge and understanding of quality measures and patient experience.

Administrative Duties

• Using computer applications
• Answering telephones
• Greeting patients
• Updating and filing patient medical records
• Coding and filling out insurance forms
• Scheduling appointments
• Arranging for hospital admissions and laboratory services
• Handling correspondence, billing, and bookkeeping

Requirements & Tech Stack

• Ability to utilize electronic health record software.

Qualifications

• Education: High School Diploma, Graduate of a medical assistant program, minimum required.
• License and Certification: Certified or Registered Medical Assistant from AAMA, NHA, NCCT, NAHP, ARMA, AMT.
• Experience: Seven - eleven months equivalent experience preferred.
• Skills & Knowledge:
• Excellent written and verbal communication skills.
• Must be able to communicate clearly with patients of all education levels.
• Ability to react calmly and effectively in emergency situations.
• Ability to work without close supervision and to set own priorities.
• Ability to manage multiple tasks and successfully meet deadlines.