Customer Service Executive
IDFC FIRST Bank
Hyderabad, Telangana, India1h agovia LinkedIn
About the Role
Step into the spotlight as a Customer Service Executive at IDFC FIRST Bank’s Phone Banking unit. Be the voice our customers trust—resolving queries, delivering top-notch service, and guiding them toward smarter banking solutions. If you love helping people and thrive in a fast-paced environment, this is your chance to grow with a brand that puts customers first.
Key Responsibilities
- Handle inbound calls and resolve customer queries
- Maintain service quality, AHT, and first contact resolution
- Ensure timely closure of customer requests
- Promote digital channel adoption
- Support service improvement initiatives
Qualifications
- Graduate (any discipline)
- Customer service experience preferred
- Great communication
- Great problem-solving
- A customer-first attitude