Warehouse Quality Associate

About the Role

Responsible for the inspection and proper handling of customer-ordered warehouse product to ensure proper quality standards.

Key Responsibilities

• Perform inbound and outbound product inspection to vendor and customer provided specifications.
• Handling and processing of customer and product returns, and supporting other departments on related resolution and record-keeping.
• Review and processing of customer orders that include special requirements.
• Processing of vendor returns.
• Management of Scrap.
• Support of onsite ISO/AS internal and external audit activities.

Requirements & Tech Stack

• Must be a U.S. Person as defined by ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee).
• Must be able to report to the assigned office location during scheduled in-office workdays.
• Basic personal-computer skills are desired.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Extensive Hardware and fastener knowledge strongly preferred.

Skills

• Ability to deal with problems involving a few concrete variables in standardized situations.
• Language Skills:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Behavioral Competencies

• Customer Service: Responds to requests for service and assistance; Meets commitments.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.
• Written Communication: Writes clearly and informatively; Able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities; Gives and welcomes feedback.
• Cost Consciousness: Conserves organizational resources.
• Ethics: Treats people with respect; Keeps commitments.
• Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgement: Exhibits sound and accurate judgment; Makes timely decisions.
• Professionalism: Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors work to ensure quality.
• Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability: Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Is consistently at work and on time.
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard).
• Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.