Patient Solutions Coordinator

About the Role

Patient Solutions Coordinator

Location: Lucknow

About Sanofi

Sanofi's Saath 7 is a structured patient support program designed to enhance diabetes management. The initiative focuses on providing patient education and defined patient support to improve patient outcomes.

Key Responsibilities

Program Implementation and Execution

• Execute and oversee program operations in alignment with organizational SOPs, code of conduct, compliance frameworks, and country regulations.
• Develop and drive regional strategies to optimize patient enrollment, adherence, and overall program efficiency.
• Ensure seamless coordination with third-party service providers to deliver quality patient support.
• Regularly evaluate program impact and implement necessary improvements.
• Report to the Sanofi Patient Solutions lead.
• Serve as the primary point of contact for patient support initiatives in the region, ensuring seamless delivery of services to enhance patient experience and outcomes.
• On a need basis, support medical team in operations for Managed Access Programs, Pre-Registration Import License, and Diagnostic testing.

Patient Interaction And Support

• Oversee the program service provider's patient support, ensuring timely and effective support.
• Guide counselors in delivering disease education, medication adherence information, and lifestyle modifications as permissible.
• Foster smooth communication between patients, caregivers, and healthcare professionals to enhance patient experience and adherence.
• Coordinate patient programs across multiple therapy areas, ensuring consistent implementation of support services and adherence to protocols.

Stakeholder Management

• Establish and nurture partnerships with key stakeholders, including HCPs, to enhance program reach and credibility.
• Work cross-functionally with internal teams (e.g., Medical team, Patient Solutions lead, Patient Solutions manager, Regulatory, PV) and program service provider to ensure regulatory compliance and program alignment with medical and quality standards.

Operational Management

• Supervise aggregate data tracking and ensure comprehensive reporting in line with compliance mandates.
• Contribute to program enhancements by identifying gaps and proposing innovative solutions to strengthen patient engagement and support services.

Pharmacovigilance & PTC Reporting

• Monitor and enforce adherence to Pharmacovigilance (PV) and Product Technical Complaint (PTC) reporting protocols.
• Ensure that all adverse events and quality concerns are reported promptly and managed in compliance with Sanofi's regulatory and safety guidelines.
• Work closely with program service provider to uphold quality standards and maintain program integrity.
• Ensure all Adverse Events (AEs) are reported to the Sanofi Pharmacovigilance Team within 1 working day.
• Ensure PTC reports are submitted to the Country Quality Team within 1 working day.
• Work with third-party providers to maintain data accuracy and compliance with SOPs.

Compliance

• Ensure strict adherence to compliance standards governing program activities under the guidance of Patient Solutions Lead and Patient Solutions Manager.
• Enforce patient engagement protocols that align with SOPs, data privacy guidelines, and regulatory requirements.
• Train and oversee program teams to ensure ethical and compliant execution of program activities.
• Data Privacy Compliance: Patient solutions Coordinator must not handle patient data, per the SOP for Data Privacy Compliance.
• Patient data must be managed by third-party providers, ensuring compliance with DPDPA and Sanofi’s internal privacy policies.
• No unauthorized data access or sharing by Sanofi employees, maintaining strict compliance with regulatory requirements.

Qualifications

Experience

• Previously experience in patient support, pharmaceutical industry, or healthcare setting.

Knowledge & Skills

• Strong understanding of patient support programs, pharmaceutical regulations, and healthcare systems.
• Communication and presentation skills.
• Coaching Skill.
• Interpersonal relations and skills to manage customer relations.
• Leadership and Teamwork skills.
• Knowledge of Computer applications (MS office) esp. Excel & PowerPoint.
• Ability to work with huge database.
• Product knowledge/Market Knowledge.

Education

• Graduate in Science/Pharmacy/Social Work.

Languages

• Hindi and English.