International Voice Process
The Job Factory
Bengaluru0–2 yrs1h agovia Naukri
About the Role
We are hiring freshers for an International Voice Customer Service process in Bangalore. Candidates interested in building a career in the BPO/Customer Service industry can apply.
Key Responsibilities
- Handle customer queries through international voice calls.
- Provide accurate and professional solutions to customer concerns.
- Understand customer requirements and resolve issues within defined timelines.
- Maintain a professional and customer-friendly approach during calls.
- Document customer interactions and update relevant information in the system.
- Follow company policies, process guidelines, quality standards, and compliance requirements.
- Meet defined performance parameters such as quality, productivity, AHT, and customer satisfaction.
- Escalate complex customer issues to the appropriate team whenever required.
- Maintain good call handling and communication standards.
Requirements & Tech Stack
- Good verbal and written English communication skills.
- Comfortable working in rotational shifts.
- Good listening and interpersonal skills.
- Basic computer knowledge.
- Customer-service-oriented attitude.
- Immediate joiners preferred.
Qualifications
- Any UG / Graduate qualification.
- Freshers are eligible to apply.
Benefits
- Salary up to 4 LPA.
- Free 2-Way Cab Facility.
- Career growth opportunities.
- Performance-based incentives may be applicable.
- Immediate joining opportunity.