US Hiring International Customer Support Role

About the Role

KVC CONSULTANTS LTD is hiring for an International Customer Support Role in Bangalore. This is a voice/blended process with rotational shifts and offs.

Key Responsibilities

• Manage all customer interactions through calls in a timely and professional manner within agreed service levels.
• Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets.
• Demonstrate ownership and accountability throughout all customer contact, representing the client in the best possible light and acting as the customer champion.
• Understand and interpret customer contracts into day-to-day processes and utilize this knowledge in handling requests.
• Engage with key stakeholders over the phone, via e-mail, or face-to-face when requested, building and developing relationships.
• Flexibility to cross-train and support with other complexities in the wider business area.
• Assist with any other key tasks as requested.
• Ability to adapt to and thrive in a fast-paced, dynamic environment.
• Communicate clearly and professionally both verbally and in writing.
• Problem-solving skills, including questioning and diagnostic abilities.
• Demonstrate an ability to develop and maintain a network of contacts internally and externally.
• Understanding of customer contracts and delivery expectations.
• Effective listening skills and excellent attention to detail.
• Decisions are mainly based on policy, process, and published business rules, but the agent is empowered to find the best solution for the customer and escalate where this is not possible within defined rules or processes.
• Strong knowledge of business and consumer tariffs, products, services, devices, processes, and business rules is required for single call resolution and to provide the best customer experience.

Requirements & Tech Stack

• International Customer Support - Voice / Blended
• Communication Skills
• Problem-solving skills
• Listening skills
• Attention to detail
• Business Knowledge

Qualifications

• UG/Graduates are eligible.
• Freshers and Experienced candidates can apply.

Experience-Specific Details

• For Freshers: Salary up to Rs. 3.10 to Rs. 3.40 LPA.
• For Experienced:
• Salary up to Rs. 6.50 LPA (International Voice/BPO Experience required).
• Salary up to Rs. 5.75 LPA for 1 year of International Chat experience.
• Salary up to Rs. 7.00 LPA for 2 years of International Chat experience.

Work Details

• Location: Bangalore
• Working Days: 5 Days working
• Shifts: Rotational Shifts & Offs (Night shifts)
• No Placement Charges