Business Coach, , VAS-Category

About the Role

As a Business Coach at Amazon, you will act as both an advisor and an operating partner, assisting and guiding Delivery Service Partner (DSP) business owners in building and growing successful last-mile package delivery businesses. You will identify and execute value-creation opportunities and manage DSP relationships throughout their business lifecycle. You will work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and identify obstacles and recommend solutions to ensure effective business decisions and success.

Key Responsibilities

• Support owners as they onboard to the program and prepare to launch.
• Guide owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
• Coordinate Business and Financial Health Reviews to discuss business performance, new opportunities, provide benchmarking data, and insights.
• Identify workflow inefficiencies and work to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
• Partner with 20-40 DSP owners assigned to delivery stations, working closely with a portfolio of owners at different stages as they set strategy, drive accountability and engagement, and track key performance metrics.
• Collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Provide best-in-class support for owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally.

Requirements & Tech Stack

• Strong interpersonal skills including a demonstrated ability to earn trust, inspire others, and be empathetic.
• Analytical and creative abilities.
• Deadline-driven, organized, and able to multi-task.
• Experience working with cross-functional teams.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Preferred: 1+ years of performance metrics, process improvement, or lean techniques experience.