Jr Custom Service Executive

About the Role

• Broad outline of the role: Has sufficient knowledge within Program Management to allow them to apply their knowledge efficiently and work productively with broad instruction.
• Regularly participate in important projects or activities as a full contributing team member.
• Able to proactively identify important issues or risks and seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
• Operational role responsible for delivering results that have direct impact on the achievement of results within Program Management.
• Works under direct supervision.
• Able to identify problems and provide inputs to improve, change, or adapt existing methods and techniques, drawing from personal experiences and feedback.
• Actively acquires more complex skills, techniques, operating practices, and knowledge of abstract concepts in order to progress toward full proficiency in the field of specialization.
• Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, and problems within their field of specialization.

Key Responsibilities

• Proactively monitoring project progress.
• Resolving issues and initiating appropriate corrective action.
• Creating reports and project documentation.
• Analysing databases, doing quantitative and qualitative research.
• Regularly participates in important projects or activities as a full contributing team member.

Qualifications

• Education: Engineering Graduate.
• Minimum Qualifications & Experience:
• Graduate and/or equivalent experience.
• 0-4 Years experience.

Requirements & Tech Stack

• Other Knowledge & Skills: NIL.