Service Team Member

About the Role

As a Service Team Member at El Pollo Loco, you will be responsible for providing "Best in Class" customer service, helping prepare food, maintaining cleanliness, greeting and assisting customers, processing orders, suggestive selling, and handling payments. You are a key part of creating unforgettable customer experiences.

Key Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.
• Perform other duties as assigned by management to support restaurant operations.

Requirements & Tech Stack

• Food Handler Certification: Obtain promptly upon hire, adhering to EPL policy and state regulations.
• Customer Service: Experience in customer service is preferred.
• Food Service: Experience in food service is preferred.

Qualifications

• Ability to satisfactorily perform the essential functions of the job.
• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.