Customer Support Associate
ResultsCX
About the Role
As a Customer Service Representative at ResultsCX, you will play a vital role in delivering exceptional customer experiences. This involves providing clear instructions, answering questions, and resolving issues with care, primarily through phone, email, and chat interactions.
Key Responsibilities
- Deliver high-quality customer service via phone, email, and chat.
- Provide clear, effective guidance and solutions to customer inquiries.
- Resolve issues with empathy and professionalism.
- Navigate multiple systems and tools with confidence and accuracy.
Requirements & Tech Stack
- Legal working age
- High school or senior high diploma
- Strong communication skills
- Typing skills (minimum 35 WPM)
- Basic computer navigation skills
- Growth mindset
- Proactive attitude
- Willingness to work onsite
- Willingness to work on shifting schedules
- No prior contact center experience required.
Core Competencies
- Active Listening
- Empathy
- Conflict Resolution
- Customer Focus
- Problem-Solving
- Attention to Detail
- Adaptability
- Team Collaboration
About ResultsCX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies, designing, building, and delivering digitally influenced customer journeys. With over 30 years of experience, ResultsCX operates in more than 20 geographic hubs with approximately 20,000 colleagues worldwide. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences.
Location
Lapu-lapu, Philippines
One World Center Building, Mactan Newtown, Newtown Blvd, Lapu-lapu, Cebu, 6015