Business Graduate Programs Analyst

About the Role

Reporting to the Director of Resources and Operations, with work lead direction from the Interim Associate Dean, Undergraduate and Graduate Programs. This incumbent performs duties under general supervision and works independently to achieve specified outcomes. The Business Graduate Programs Analyst supports the day-to-day operations of the department office, maintains data and records, and provides information to students concerning all Lucas Graduate School of Business Programs, including degree requirements and coordinates projects.

Key Responsibilities

• Monitors student enrollment from admitted status through graduation, including corresponding with students who are no shows or break enrollment.
• Provides enrollment projection data to the LCoB Resource Team.
• Oversees and coordinates course registration, academic standing, degree candidacy, compliance with foundation and curriculum requirements, and students' continued eligibility to progress in a degree program.
• Plans and implements registration and tracking procedures for Open University students.
• Develops and maintains a comprehensive system of communicating, disseminating, and documenting College and University requirements, policies, and procedures to admitted and enrolled students using multiple mediums: literature, web, and email.
• Contributes to the planning and implementation of new student orientations, materials, and agenda for the MSTM and MSAA programs.
• Confers with Associate Dean, Program Coordinator, and appropriate campus offices to review policy and practices and makes recommendations.
• Oversees and coordinates applications, admission, registration, and graduation for business advanced certificates, except certificates in transportation management.
• Drafts program-related content for quarterly program website updates.
• Contributes to AACSB reporting efforts following guidance from the Associate Dean for Faculty, Research, & Accreditation.
• Contributes to graduate ranking surveys under direction of the Assistant Director of Marketing & Admission for Lucas Graduate Programs and the Associate Dean of Undergraduate & Graduate Programs.
• Maintains and updates student program records and files.
• Interfaces with ISSS and program directors to complete CPT requests.
• Consults Lucas College of Business (LCoB) departments to secure faculty availability for graduate course offerings.
• Ensures viability of the course schedule each term, to include the number of contact hours for each course and Saturday assignments for PACE programs special session.
• Enters scheduling data into Peoplesoft and OnBase for regular session and PACE programs.
• Posts accurate and timely schedules and room assignments to Peoplesoft for all regular and special session courses.
• Posts greensheets (syllabi) on the Lucas Canvas platform and/or website, and maintains the Canvas shell for MSA/MST students.
• Alerts University Registrar on PACE programs special session monthly timing for grade sheet entry.
• Completes documents to hire new faculty teaching in the MST program.
• Consults with LCoB departments to determine faculty load each term.
• Prepares faculty PACE programs special session appointment contracts and paperwork for compensation.
• Maintains the SVE and SVEP Canvas shells each term by adding new students and removing graduated students.
• Models, analyzes, and suggests efficiency improvements to graduate program processes.

Requirements & Tech Stack

• Demonstrates ability to provide high-level customer service to students, faculty, and staff.
• Strong oral communication skills.
• Demonstrated ability to work cooperatively and professionally with others.
• Demonstrated ability to establish and maintain effective working relationships within and outside the work group.
• Ability to learn, interpret, and apply a wide variety of state, federal, CSU, and SJSU policies and procedures related to human resources.
• Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
• Proficient in PC compatible software programs such as Zoom, MS Office, OnBase, and DocuSign.
• Proficient in SJSU applications: MySJSU or current software application.
• Ability to handle multiple work priorities, organize and plan work and projects.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Ability to communicate with constituents in a professional and respectful manner.
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices.

Qualifications

• A bachelor's degree and/or equivalent training.
• Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Qualifications

• Bachelor’s Degree.
• Administrative and/or office experience in a higher education.
• Demonstrated high-level experience providing customer service.
• Experience with electronic signature (e-signature) and digital transaction management platforms.