Trust & Safety Associate

About the Role

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. The Trust and Safety team serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They often systematically test, evaluate, and challenge AI Systems and Platforms to improve the integrity, quality, and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.

Key Responsibilities

• Analyzing and reviewing user profiles, audio, videos, and text-based content.
• Investigating, escalating, and/or resolving issues that are reported by users or flagged by the system.
• Reviewing, classifying, and/or removing content, working with, viewing, or proactively engaging with content according to client guidelines, using specific tools and channels.
• Understanding and remaining updated on changing client policies and guidelines.
• Staying up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigating, resolving, and relaying complex content issues to the broader Trust and Safety team.
• Developing and executing prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyzing the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborating with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contributing to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content Moderation
• AI Systems and Platforms
• Generative AI
• Large Language Models
• Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community.