Customer Service Representative

Job Title: Customer Service Representative

About the Role

Samruddi Associates is a young, professionally managed Indian organization specializing in IT-enabled services, business process outsourcing, customer support, and debt collection and recovery. The company focuses on combining skilled people, disciplined processes, and secure technology to deliver reliable service to its clients. Team members work in a structured, process-driven environment that emphasizes quality and accountability. Samruddi Associates offers opportunities to grow in customer-facing roles while working with diverse business functions.

This is a full-time, on-site position based in the Greater Bengaluru Area.

Key Responsibilities

• Handling inbound and outbound customer interactions via phone, email, and other channels.
• Addressing inquiries, resolving issues, and providing accurate information about services.
• Documenting customer interactions.
• Following standard operating procedures.
• Escalating complex cases when necessary.
• Maintaining high levels of customer satisfaction.
• Working closely with internal teams to ensure timely resolution of customer concerns.
• Contributing to process improvements.
• Supporting service quality targets.

Qualifications

• Ability to deliver strong customer service and customer support, focusing on timely and accurate responses.
• Skills in managing customer experience and customer satisfaction, with a commitment to building positive relationships.
• Experience working as a Customer Service Representative or in similar customer-facing roles.
• Excellent communication skills, both verbal and written, with clear and respectful interaction across diverse customer groups.
• Strong problem-solving abilities, attention to detail, and the capacity to follow defined processes and guidelines.
• Comfort working in an on-site, fast-paced environment in the Greater Bengaluru Area, with flexible availability for shifts as required.
• Basic computer proficiency and familiarity with CRM or call center tools; prior BPO or ITES experience is an advantage.
• Minimum educational qualification of a high school diploma or equivalent; a graduate degree is preferred but not mandatory.