Customer Success Associate
Flexiple
India0–2 yrs1h agovia LinkedIn
About the Role
This role is a genuine entry point into customer success, focused on managing onboarding and renewal administration for a business-process outsourcing firm serving mid-market clients abroad. You will work within the CRM and renewal tracker to support senior Customer Success Managers (CSMs).
Key Responsibilities
- Confirming contract dates
- Prepping onboarding checklists
- Updating account notes after every touchpoint
- Pulling together client numbers for CSMs before conversations
- Gradually joining client calls and eventually running smaller ones solo
Requirements & Tech Stack
- Experience in spreadsheets
- Experience with a CRM
- Clear, professional writing for client-facing emails and notes
Qualifications
- 0 to 2 years of experience
- Freshers with strong written English are welcome
- Ability to keep records accurate under a caseload
- Reliability in a hybrid setup with regular in-office days
- Location: Hybrid out of Noida or Kolkata