Customer Relation Associate

About the Role

The Customer Relations Associate performs various Customer Service activities, including greeting and acknowledging all customers, handling merchandise with care, and providing information and direction to customers.

Key Responsibilities

• Secure all firearms brought into the store with trigger locks.
• Check in all Vendor representatives, completing visitor log information and controlling visitor badges.
• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for all customers.
• Greet all customers entering the store in a friendly and outgoing manner.
• Handle customer merchandise returns and complete refund/exchange paperwork.
• Sort returns by category and return to the proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer all incentive and reward programs.
• Remain product knowledgeable.
• Remain aware of advertised sales.
• Keep work area clean, neat, and well-stocked with supplies.
• Follow all Company Policies and Procedures.
• Provide a legendary experience for every customer by assisting customers in making buying decisions by:
• Identifying and evaluating customers' needs.
• Making product recommendations based on this analysis.
• Promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.

Requirements & Tech Stack

• Ability to calculate figures such as discounts and make change to customers.
• Ability to communicate in a friendly and professional manner to customers and other associates.
• Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
• Ability to operate computerized Point of Sale register system.

Qualifications

• High school diploma or equivalent experience.

Physical Requirements

• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include wrists, hands, and/or fingers.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures.
• Occasionally work in noisy environments.
• Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Independent Judgment

• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required to complete work assignments.
• Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund