Customer Service Specialist

About the Role

We are seeking a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. This role is vital in providing emergency roadside assistance to consumers, haulers, and fleet businesses. As the first point of contact during urgent situations, your ability to communicate effectively, stay calm under pressure, and deliver empathetic support will directly impact our customers' experience. You will coordinate dispatch services, problem-solve in real-time, and ensure every customer feels supported during their most challenging moments. This position offers an exciting opportunity to make a tangible difference daily by helping individuals navigate emergencies efficiently and compassionately. You'll work in a fast-paced environment that values teamwork, quick thinking, and exceptional service delivery, making each day both rewarding and impactful.

Key Responsibilities

• Act as a compassionate communicator by actively listening, showing empathy, and guiding customers through emergency situations.
• Coordinate roadside assistance by dispatching service providers promptly and accurately.
• Problem-solve efficiently under pressure, thinking quickly to deliver effective solutions in real-time.
• Provide exceptional customer service by resolving inquiries, addressing concerns, and ensuring customers feel supported throughout the process.
• Accurately document interactions, update records, and communicate clearly with customers, providers, and clients.
• Adapt to diverse call types, shifting priorities, and multiple technology platforms with ease and professionalism.

Requirements & Tech Stack

• Proficiency in CRM systems, Google Maps, and dispatch software is essential.
• Ability to provide real-time updates and handle multiple technology platforms seamlessly.
• Typing speed of 25+ WPM with high accuracy.
• High School Diploma or equivalent (preferred).
• At least 6 months of customer service experience.
• Prior experience in high-volume, fast-paced environments such as call centers, dispatch, hospitality, or similar fields is preferred.
• Strong service-oriented mindset.
• Excellent communication skills.
• Ability to remain composed under pressure.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds if necessary.

Benefits

• Competitive hourly pay of $14 per hour.
• Opportunities for same-day pay through PayActiv.
• Clear career advancement paths and a strong promote-from-within philosophy.
• Collaborative, high-energy team environment.
• Comprehensive benefits package including medical, dental, vision, and additional perks for full-time employees.
• Paid training, ongoing coaching, and continuous development programs.