Dental Office Assistant
Heartland Dental
Blue Springs, MOFresher1h agovia LinkedIn
About the Role
Business Assistant at Adams Dairy Family Dental Care, a Heartland Dental supported office.
Key Responsibilities
- Greet and welcome patients to create a positive first impression.
- Manage front office duties, including answering phones, checking mail and email.
- Communicate with patients and insurance companies.
- Schedule and confirm appointments for multiple providers.
- File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
- Post insurance and patient payments.
- Process accounts receivables.
- Review treatment plan fees and payment options with patients.
- Partner with providers and the team to implement Heartland Dental systems.
Requirements & Tech Stack
- Experience working in a fast-paced and customer-centric environment.
- Excellent communication and organizational skills.
- Must protect PHI and maintain data safeguards.
- Availability to attend virtual or in-person training sessions periodically.
- Tuberculosis (TB) test required for all new hires in dental office positions (not applicable in FL & TN).
Qualifications
Preferred Experience
- 1+ years of experience in a dental or medical setting.
- 1+ years of experience with insurance billing and accounts receivable.
- Experience with Dentrix or other dental software.
Physical Requirements
- Ability to perform essential duties with or without reasonable accommodation.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to lift up to 15 pounds at times.