Store Assistant (Bonused)

Store 2743705: 410 Chestnut St, Carnegie, Pennsylvania 15106

Time Type: Full time

Shift Availability: Days and Evenings

Key Responsibilities

• Customer Satisfaction:
• Provides and coaches store staff to provide excellent customer service in a courteous, friendly, and attentive manner.
• Greets customers and thanks them as they leave; offers assistance and suggestions.
• Provides prompt, courteous customer service and professionally resolves customer issues.
• Rings up all sales accurately on the cash register, handling money, checks, and other payment types.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.
• Facility Condition:
• Maintains awareness of store facility condition; notifies the Store Manager of equipment failure or maintenance/supply needs.
• Performs or directs store staff in general housekeeping duties, including sweeping, mopping, cleaning floors, dusting and washing windows, counters, displays, store areas, and bathrooms.
• Picks up and disposes of trash, litter, or debris.
• Cleans and checks equipment, including coffee machines, beverage/ice/refrigeration units, and other machines/tools.
• Merchandising:
• Monitors and ensures product areas are stocked, rotated, and displayed for freshness, appeal, and easy customer access.
• Prepares or assists in preparing product inventory orders.
• Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage.
• Sales Controls:
• Ensures all shift sales are completed in accordance with Company policies by entering and coaching employees to enter all transactions correctly.
• Places all payments collected in the register and makes correct change.
• Financial Controls:
• Keeps accurate cash, sales, payroll, and inventory control records and accounts for variances.
• Prepares and transmits daily bookkeeping, invoicing, and gasoline data.
• Completes daily banking.
• Troubleshoots daily close out and shift sales analysis.
• Finalizes, transmits, and processes weekly time and attendance records and payroll.
• Notifies the Store Manager of any sales, cash, inventory, or operating discrepancy.
• Follows Company and/or brand guidelines for product breakage or spoilage.
• Staffing Controls:
• Oversees store employee activities as directed by the Store Manager.
• Performs shift supervision and assumes Store Manager responsibilities when needed.
• Schedules employees within Company guidelines to meet business needs and maximize customer service.
• Performs and trains all duties of the Customer Service Representative and Lead CSR positions.
• Assists with employee counseling, provides feedback for performance improvement, and gives input on performance reviews.
• Implements non-discriminatory management skills while hiring, training, counseling, mentoring, motivating, and separating employees.
• Security Controls:
• Assists the Store Manager in maintaining a safe environment and protecting Company assets.
• Reports all incidents (employee/customer injury, theft, property damage, improper sanitation/waste disposal, etc.) to the Store Manager.
• Reports any situation involving unsafe, unlawful, or unethical conduct.
• Administrative Controls:
• Prepares or assists in preparing periodic sales, product, and operating reports as directed by the Store Manager.
• Attends job-related meetings (may require irregular hours).
• Controls merchandise, cash shortages, and other selling expenses.
• Assists in maintaining proper inventory levels and shift audits.
• Performs duties associated with shift change, such as counting the cash drawer and completing end-of-shift/shift change reports.
• Provides regular and predictable onsite attendance.
• Performs all duties with minimal supervision.
• Completes daily store reports and other duties as assigned.

Requirements & Tech Stack

• High school diploma or equivalent.
• Knowledge of basic business and customer service principles, including planning, organizing, resource management, and leadership skills.
• Ability to communicate information and ideas clearly.
• Ability to deal with customers and unanticipated problems using standard procedures.
• Ability to work as scheduled, including arriving on time.
• Ability to accurately operate various equipment, including cash registers or scanners, hot/cold/beverage dispensers, and other machines or tools.
• Ability to work in the described physical and work conditions.
• Required to have a valid driver’s license and dependable transportation.
• Ability to work opposite shifts of the Store Manager.
• Ability to have open availability.
• Ability to work alone.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes, including occasional work in a walk-in cooler/freezer and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist.
• Ability to grasp, reach, and manipulate objects with hands for the entire shift, requiring eye-hand coordination.
• Ability to push/pull with arms up to a force of 20 pounds.
• Ability to reach overhead for objects.
• Ability to bend and twist at the waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder.

Work Environment

• Approximately 95% of work performed indoors; will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk-in cooler/freezer.
• Exposure to occasional noise.
• Works with minimum direction and periodic supervision.