Store Assistant (Bonused)

About the Role

• Store location: 265 E Highland Rd, Macedonia, Ohio 44056
• Time Type: Full time
• Shift Availability: Days and Evenings
• Hiring Range: $17.00 to $21.00

Key Responsibilities

• Customer Satisfaction:
• Provide and coach store staff to deliver excellent customer service in a courteous, friendly, and attentive manner.
• Greet customers, thank them upon departure, and offer assistance or recommendations.
• Resolve customer issues professionally.
• Accurately ring up all sales, handling money, checks, and other payment types.
• Operate multi-function equipment including fuel consoles, lottery machines, money order machines, and telecom transactions.
• Report to work on time and adhere to the dress and appearance code.
• Facility Condition:
• Maintain awareness of store facility condition and notify the Store Manager of any equipment failures or maintenance/supply needs.
• Perform and direct store staff in general housekeeping duties, including sweeping, mopping, dusting, washing surfaces, disposing of trash, and cleaning equipment (e.g., coffee machines, refrigeration units).
• Merchandising:
• Monitor and ensure product areas are stocked, rotated, and displayed for freshness, appeal, and easy customer access.
• Prepare or assist in preparing product inventory orders.
• Make price changes according to guidelines and place advertising and pricing signage.
• Sales Controls:
• Ensure all shift sales are completed according to Company policies by accurately entering transactions at the time of purchase.
• Place all collected payments in the register and make correct change.
• Financial Controls:
• Maintain accurate cash, sales, payroll, and inventory control records, accounting for variances.
• Prepare and transmit daily bookkeeping, invoicing, and gasoline data.
• Complete daily banking and troubleshoot daily close-out and shift sales analysis.
• Finalize, transmit, and process weekly time and attendance records and payroll.
• Notify the Store Manager of any sales, cash, inventory, or operating discrepancies.
• Follow guidelines for product breakage or spoilage.
• Staffing Controls:
• Oversee store employee activities as directed by the Store Manager.
• Perform shift supervision and assume Store Manager responsibilities when needed.
• Schedule employees within guidelines to meet business needs, maximize customer service, and maintain store image.
• Perform and train all duties of the Customer Service Representative and Lead CSR positions.
• Assist with employee counseling, provide performance feedback, and contribute input for performance reviews.
• Implement non-discriminatory management skills in hiring, training, counseling, mentoring, motivating, and separating employees.
• Security Controls:
• Assist the Store Manager in maintaining a safe environment and protecting Company assets.
• Report all incidents (employee or customer injury, theft, property damage, sanitation issues, etc.) to the Store Manager.
• Report any unsafe, unlawful, or unethical conduct.
• Administrative Controls:
• Prepare or assist in preparing periodic sales, product, and operating reports.
• Attend job-related meetings.
• Control merchandise, cash shortages, and other selling expenses.
• Assist in maintaining proper inventory levels and shift audits.
• Perform duties associated with shift change, including counting the cash drawer and completing end-of-shift reports.
• Provide regular and predictable onsite attendance.
• Perform all duties with minimal supervision.
• Complete daily store reports and other duties as assigned.

Requirements & Tech Stack

• Basic business and customer service principles including planning and organizing, resource management, and leadership skills.
• Ability to communicate information and ideas clearly.
• Ability to deal with customers and unanticipated problems using standard procedures.
• Ability to work scheduled hours and arrive on time.
• Ability to accurately operate equipment such as cash registers, scanners, beverage dispensers, and other machines.
• Ability to work in opposite shifts of the Store Manager.
• Open availability.
• Required to have a valid driver’s license and dependable transportation.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of retail and management work experience preferred.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes (occasional work in walk-in cooler/freezer and outdoors).
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist.
• Ability to grasp, reach, and manipulate objects with hands for the entire shift.
• Ability to push/pull with arms up to a force of 20 pounds.
• Able to reach overhead for objects.
• Ability to bend and twist at the waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Exposure to occasional noise.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder.

Work Environment

• Approximately 95% of all work indoors.
• Will be required to clean parking lots, gas pumps, and take out garbage.
• Exposure to extreme cold temperatures (occasional work in a walk-in cooler/freezer).
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.