Customer Experience Executive

All India Institute of Occult Science

About the Role

We are looking for a proactive and customer-focused Customer Experience Executive to manage user queries, resolve issues, and ensure a smooth experience on our consultation-based application. The candidate will assist users with consultations, payments, wallet/recharge issues, and app-related concerns while maintaining high customer satisfaction.

Key Responsibilities

• Handle customer queries through chat, calls, WhatsApp, and other support channels.
• Assist users with consultation bookings, ongoing sessions, and consultant-related queries.
• Resolve payment failures, recharge issues, wallet balance discrepancies, and refund-related requests.
• Help users navigate the application and resolve basic technical issues.
• Coordinate with consultants and internal teams to resolve customer complaints efficiently.
• Follow up with users to ensure their issues are resolved and provide a positive experience.
• Maintain records of customer interactions, complaints, and resolutions.
• Identify recurring issues and share feedback to improve the overall user experience.

Requirements

• Good communication skills in Hindi and English.
• Strong problem-solving and customer-handling abilities.
• Basic knowledge of mobile applications and digital payment systems.
• Patience, empathy, and a customer-first attitude.
• Ability to handle multiple queries and work in a fast-paced environment.
• Prior experience in customer support, e-commerce, fintech, or a service-based application is preferred.

Salary & Benefits

• Salary: ₹12,000 – ₹24,000 per month, depending on experience and skills.
• Opportunity to grow in customer experience and operations.
• Work in a dynamic, technology-driven environment.