L1 Technical Customer Support

About the Role

This full-time, on-site Customer Technical Support role in Jaipur involves handling customer inquiries, providing technical assistance, and resolving issues related to products or services through phone, email, or chat.

Key Responsibilities

• Diagnose problems and perform basic troubleshooting.
• Escalate complex issues to the appropriate internal teams when needed.
• Maintain detailed case records.
• Follow standard support procedures.
• Ensure timely and accurate solutions.
• Monitor customer feedback.
• Promote customer satisfaction.
• Contribute to continuous improvement of support processes.

Requirements & Tech Stack

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Good Analytical Skills
• Strong verbal and written communication skills in English and local languages, with a customer-centric approach.
• Ability to work on-site in Jaipur.
• Ability to manage multiple cases simultaneously.
• Ability to follow structured processes and documentation standards.
• Willingness to work in rotational shifts if required.
• Ability to collaborate with cross-functional teams.

Qualifications

• Basic understanding of IT or BPO environments, ticketing tools, and CRM systems is beneficial.
• Prior experience in a technical or customer support role is preferred.
• A diploma or degree in a relevant field (IT, computer science, business, or related discipline) is an advantage.