Customer Relationship Management Specialist

About the Role

The Customer Relationship Management Specialist is a full-time, on-site role based in Hyderabad. This role is responsible for managing and enhancing customer relationships throughout the home-buying and post-sales journey, ensuring a consistent and positive experience.

Key Responsibilities

• Maintaining and updating CRM systems.
• Tracking customer interactions.
• Responding to customer inquiries.
• Coordinating with sales and project teams to address customer needs and concerns.
• Analyzing customer data to identify trends and opportunities.
• Supporting sales initiatives.
• Contributing to customer retention strategies.
• Preparing reports.
• Documenting customer feedback.
• Helping streamline processes to improve service quality and overall customer satisfaction.

Qualifications

• Strong Customer Relationship Management (CRM) skills, including experience with CRM tools and maintaining accurate customer records.
• Excellent Communication skills, with the ability to interact clearly and professionally with customers and internal teams.
• Sales-related skills, including supporting sales processes, understanding customer needs, and contributing to customer conversion and retention.
• Solid Analytical Skills to interpret customer data, identify patterns, and provide insights for improved customer experience and business decisions.
• Project Management skills to coordinate customer-related activities, follow up on commitments, and ensure timely resolution of issues.
• Knowledge of real estate or residential property markets is beneficial.
• Proficiency in MS Office and CRM software is beneficial.
• Strong organizational skills are beneficial.
• Ability to work collaboratively on-site is beneficial.
• A bachelor’s degree in Business, Marketing, Communications, or a related field is an advantage.
• Prior experience in customer-facing or CRM roles is an advantage.