V
IT Engineer
Verkada
About the Role
- This role requires you to be on-site at our HQ in San Mateo, CA 5 days a week.
Key Responsibilities
- Provide high-level end-user support.
- Troubleshoot IT-related issues, including:
- Hardware
- Systems
- Networking
- Audio & Video
- Asset Management
- Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
- Partner with business units and collaborate on IT-related projects.
- Communicate effectively across all levels of the organization.
- Support a global workforce by partnering with overseas team members, employees, and consultants.
- Analyze existing IT processes, suggest improvements, and implement business processes where needed.
- Take on responsibilities beyond this job description as the company grows.
Requirements & Tech Stack
- Prior IT/helpdesk/customer service experience.
- A 5-star customer service mindset.
- Excellent verbal and written communication skills.
- Strong teamwork and collaboration skills.
- Familiarity with macOS, Windows, Linux, iOS, and Android devices.
- Ability to administer Google Workspace (G-Suite).
- Experience working with SSO platforms (Okta, OneLogin, etc.).
- Capability to manage AV hardware and software, including Zoom and other video conferencing tools.
- Familiarity with the technology stack.
- Flexible work schedule — mornings, nights, and unexpected calls/messages may be required.
Qualifications
- Prior IT/helpdesk/customer service experience
- 5-star customer service mindset
- Excellent verbal and written communication skills
- Strong teamwork and collaboration skills
- Familiarity with macOS, Windows, Linux, iOS, and Android devices
- Ability to administer Google Workspace (G-Suite)
- Experience working with SSO platforms (Okta, OneLogin, etc.)
- Capability to manage AV hardware and software, including Zoom and other video conferencing tools
- Familiarity with the technology stack
- Flexible work schedule may be required
Annual Pay Range
- $90,000 — $110,000 USD