Global Support Contract Specialist

About the Role

Salesforce is seeking a Global SOPS Contract Specialist to join the Revenue Operations Team within Salesforce Finance. This role provides crucial internal support and guidance to Account Executives within the Global SMB businesses.

Key Responsibilities

• Provide superior internal support and guidance to Account Executives on deal structure, order processing, and compliance with revenue and company policy.
• Work with Sales, Revenue Recognition, and Legal on contract issues, offering suggestions and assistance for contract negotiation to ensure proper revenue recognition.
• Create and modify quotes as required.
• Ensure compliance with all company policies and SOX compliance.
• Train Sales personnel, particularly less experienced Account Executives, and facilitate cross-training within the team.
• Contribute ideas and innovations to improve existing systems, work processes, and procedures.
• Create and update internal departmental policies.
• Participate in projects involving technical and financial concepts, providing recommendations.
• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce.com Sales Order Acceptance policy.
• Work with Sales and Collections to assist in resolving customer billing investigations and disputes.
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources.

Requirements & Tech Stack

• 2+ years of sales operations or order management experience.
• Strong research and problem-solving abilities.
• Excellent interpersonal skills, with the ability to articulate verbally and in writing.
• Willingness to appropriately debate difficult issues.
• Ability to think quickly.
• Ability to excel in a fast-growing/fast-paced environment, delivering accuracy while managing to deadlines.
• Adaptability is imperative.
• Ability to understand broader business and financial issues.
• Ability to juggle multiple projects and tasks and work with deadlines.
• Extreme attention to detail.
• Ability to clearly articulate case resolutions and actions required by Account Executives.
• Thrives in a team environment.
• Ability to work independently.
• Salesforce experience is a plus.