Entry-Level Client Relations Associate

About the Role

Luxuriate Management seeks a professional and customer-focused Client Relations Associate to serve as a primary point of contact for clients. The role focuses on maintaining strong relationships, delivering exceptional service, and supporting customer satisfaction. This position is ideal for individuals with strong people skills who enjoy working in a collaborative and fast-paced environment. This is a fully on-site position in Charlotte, NC.

Key Responsibilities

• Develop and maintain strong relationships with new and existing clients
• Respond to customer questions and provide timely support
• Educate clients on products, services, and available solutions
• Assist with onboarding new customers and managing client accounts
• Resolve customer concerns professionally and efficiently
• Monitor client feedback and identify opportunities for improvement
• Support business growth through customer retention and relationship building

Qualifications

• Verbal and written communication skills
• Organizational and multitasking abilities
• Customer service or client-facing experience preferred
• Ability to work independently and collaboratively
• Professional demeanor with strong problem-solving skills
• Adaptability in a fast-paced environment

What We Offer

• Competitive compensation structure
• Paid training and professional development
• Opportunities for advancement into leadership roles
• Supportive and team-focused culture
• Hands-on experience in customer relations and business operations