Community Development Intern

About the Role

The Community Development Intern will support the day-to-day operations of IRONMAN’s global athlete recognition program. This role offers hands-on experience in athlete engagement, customer service, communications, project coordination, and program operations. The ideal candidate is organized, detail-oriented, and passionate about delivering exceptional athlete support. This role supports athlete communications, AWA program administration, swim cap logistics, and cross-functional coordination efforts.

Key Responsibilities

AWA Customer Service

• Manage and respond to athlete inquiries through the AWA inbox.
• Deliver exceptional, athlete-first customer service through timely, professional, and solution-oriented support.
• Assist athletes with questions related to AWA status, rankings, benefits, priority registration, athlete profiles, race results, and race-day recognition.
• Escalate and coordinate issue resolution with internal teams as needed.
• Help identify recurring athlete concerns and opportunities to improve overall program support.

Communications & Content Support

• Assist in the creation, review, and coordination of athlete-facing communications for a global audience.
• Support email campaigns, newsletters, program announcements, and priority registration communications.
• Coordinate communication timelines and stakeholder feedback.
• Ensure communications are accurate, engaging, and aligned with IRONMAN brand standards.

Program Operations

• Assist with AWA swim cap ordering, inventory tracking, and fulfillment coordination.
• Maintain program documentation, tracking tools, and operational records.
• Support athlete recognition and benefit fulfillment initiatives throughout the season.
• Assist with the planning and execution of annual AWA program activities and year-end launches.

Cross-Functional Project Coordination

• Coordinate with the Design team to develop athlete-facing graphics and creative assets.
• Partner with Marketing teams to support campaign execution and communication timelines.
• Work with IT to track website updates, enhancements, and program-related improvements.
• Assist with project tracking and follow-up to help ensure key deliverables are completed on schedule.
• Support year-end readiness efforts by helping coordinate communications, program updates, and stakeholder deliverables.

Qualifications

• Currently pursuing or recently completed a degree in Marketing, Communications, Business, Sports Management, Event Management, or a related field.
• Strong written and verbal communication skills.
• Exceptional customer service and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams.
• Interest in endurance sports, athlete engagement, sports marketing, or community building is preferred.