Residential Installation & Service Technician
Comcast
About the Role
Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
This is an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite supervision, to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications, and safety requirements. Works on straightforward tasks using established procedures.
Key Responsibilities
- Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
- Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
- Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
- Verify service quality using required testing tools and make adjustments to deliver reliable performance.
- Educate customers on products, services, equipment use, and setting appropriate expectations.
- Accurately document completed work and update customer accounts using digital tools.
- Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
- Operate ladders, hand tools, meters, and light power tools safely and correctly.
- Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
- Work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
- Drive a company vehicle safely and maintain a valid driver’s license.
- Complete required training, certifications, background checks, and licensing within defined timeframes.
- Communicate clearly and professionally with customers, supervisors, and coworkers.
- Meet or exceed established performance and safety standards.
- Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what’s right for each other, our customers, investors, and our communities.
Requirements & Tech Stack
- Coaxial cable
- Ethernet
- Wi-Fi technology
- Digital tools
- Ladders
- Hand tools
- Meters
- Light power tools
- Company vehicle
Qualifications
- High School Diploma / GED
- Valid driver’s license
- Customer-Focused
- Professional Etiquette
- Technical Knowledge
- Adaptability
- Self Motivation
- Resilience
- Communication
- Critical Thinking
- Problem Solving
Compensation & Benefits
- Base Pay: $18.20/hour
- Quarterly bonuses
- Paid training
- Comprehensive benefits effective on Day 1:
- Health coverage
- Dental coverage
- Vision coverage
- Paid time off
- Company-observed holidays
- Discounted cable services