Dental Office Assistant

About the Role

The Business Assistant will work in an environment that encourages learning, team cohesion, and puts patients first. Supporting the front office, you'll be surrounded by camaraderie and partnership, where patients come first, and continuous learning is encouraged.

Key Responsibilities

• Greet and welcome patients as they enter the office.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Requirements & Tech Stack

• Dentrix for patient scheduling and records.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Minimum 1+ years of experience in a dental or medical setting (Preferred).
• Minimum 1+ years of experience with insurance billing and accounts receivable (Preferred).
• Dentrix or other dental software experience (Preferred).
• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Availability to attend virtual training sessions (or in-person) periodically throughout the year.
• A tuberculosis (TB) test is required for all new hires in dental office positions, completed prior to starting employment (Not applicable in FL & TN).

About the Team

• Join a 7-person team that thrives on collaboration, communication, and community.
• Looking for a strong team player with prior dental experience.