Care Manager, Case Management (PRN)

About the Role

The Care Manager is responsible for coordination of the plan of care through collaboration with the provider, the interdisciplinary team, the patient, and family. The Care Manager facilitates the plan of care with the underlying objective of enhancing the quality of patient care, optimizing clinical outcomes and patient satisfaction while managing the cost of care. The Care Manager also helps drive change by identifying areas where performance improvement is needed (e.g., day-to-day workflow, education, process improvements, and patient satisfaction). The Care Manager is accountable for a designated patient caseload and plans effectively to meet patient needs, manage the length of service, promote efficient utilization of resources, and ensure a well-organized and safe plan of care is established for every patient.

Key Responsibilities

• Manage, coordinate, and facilitate patient care progression throughout the continuum.
• Complete psychosocial assessments using departmental procedures and within the required timeframes.
• Work collaboratively and maintain active communication with providers, nursing, and other members of the health care team to effect timely, appropriate patient management.
• Utilize critical thinking, assessment findings, and clinical skills to lead the interdisciplinary team in plan of care development and implementation.
• Identify delays or alterations in the plan of care and address/resolve system (internal and external) problems impeding the diagnostic or treatment process to ensure the delivery of care in the most appropriate setting.
• Make the necessary arrangements to facilitate and coordinate support services to significantly improve outcomes, through safe, sustainable plans of care and appropriate follow-up.
• Identify and apply information about a patient's health behaviors, cultural influences, and belief or value system.
• Identify, address, and re-assess potential barriers to the plan and work with the healthcare team to address them.

Requirements & Tech Stack

Education:

• Associate Degree in Nursing or higher, OR
• Bachelors of Science in Social Work or higher.

Licensure:

• If a Registered Nurse, current licensure as a Registered Nurse by the NC Board of Nursing is required.

Experience:

• 0-3 years of Medical Case Management

Pay Range:

• $31.50 - $45.91