Client Service Associate
BlackRock
About This Role
Veterans Transition Program-Client Service Associate
The Veterans Transition Program is designed to support veterans in making the transition from military life to the civilian workforce. The Program offers participants the opportunity to work at the world’s largest asset manager for six months. On completion of the Program, successful participants will be offered permanent employment at BlackRock.
Over The Course Of The Program, Participants Will
- Join teams and have an immediate impact
- Immerse themselves in the work of their teams
- Gain an understanding of how BlackRock serves its clients
- Be supported through training and mentorship
- Get exposure to senior leaders
- Participate in social and networking opportunities
Program Structure
The program begins with an orientation covering BlackRock’s principles, mission, purpose, and culture, the asset management industry, and how BlackRock serves its clients. Following orientation, you’ll join your team and gain insights into the day-to-day life of an Associate, developing subject-matter expertise through on-the-job learning and Aladdin.
About BlackRock
BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, clients turn to BlackRock for solutions when planning for their most important goals.
About Client Experience
The Client Experience (CX) organization’s mission is to make it easier for clients to do business with BlackRock. CX is organized across 4 key pillars:
- Client Experience Delivery
- Wealth
- Client Experience Operations
- Client Experience Transformation
Team Overview
The Client Experience Management (CEM) team sits within CX Delivery and is responsible for the oversight of the servicing of the firm's clients, including service delivery, developing service solutions, and the enhancement of the client experience.
Role Responsibility
You will work directly with Consultant Firms and clients to resolve operational client issues and raise more complex subject matters to internal partners. Initially supporting senior members of CEM, you will progress to take on responsibility for independent Consulting Firm coverage. You would also collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed.
Client Service Officer Role
- Build relationships, foster connectivity & manage expectations with clients
- Navigate BlackRock to develop solutions to service challenges
- Drive the agenda on client experience ensuring transparency and execution in any client communication requirements
- Participate in regulatory, platform, and client related projects
- Own client service experience and tackle responsibilities relating to implementation impact on our client arrangements
- Ensure timely and accurate delivery of client deliverables by working cross functionally and establishing relationships with internal teams
- Address new operational requests and provide summary of completion notification
- Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach
Experience
- 5+ years of experience in financial services field preferred
- BA/BS equivalent
- Strong grasp of Microsoft Office applications, with technical skills to multitask many programs simultaneously
- Efficiently handle deadlines and ability to work independently for routine client projects
- An interest in the financial services/investment industry and a desire to learn
- A self-starter who knows when to raise issues as appropriate and can work collaboratively
- Ability to evaluate process inefficiencies, identify and implement business operational improvements, and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creatively
- Good oral and written communication skills
Location
- Wilmington, Delaware Office
Program Eligibility
- Minimum of 2 years of Active Uniformed service
- < 5 years of civilian work experience
- Bachelor’s degree obtained pre- or post-military service
- Open to all U.S. Veterans
- Must be able to commence employment in late October/early November 2026