HR Benefits Analyst

About the Role

The HR Benefits Analyst is an entry-level position responsible for providing operations support services. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Key Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage and maintain project plans and act as the project manager for all follow-ups across various departments.
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices.
• Fulfilling the clients’ necessities while providing an exceptional client experience.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements & Tech Stack

• Previous relevant experience preferred.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and our competitors.
• Working knowledge of SQL environments and database queries.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Qualifications

• Bachelor’s degree/University degree or equivalent experience.