Assistant Manager

About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Key Responsibilities

• Drives Basic Hygiene on the operations floor and builds culture for the same within Payment Integrity Operations.
• Drives Cost Reduction Agenda in the processes with Automation Opportunities, Productivity Enhancement Opportunities, and Cross utilization of resources.
• Assists new hires and tenured staff to meet Productivity and Quality goals.
• Manages team and ensures quality and productivity targets are met and exceeded.
• Motivates and engages team members and maintains attrition within thresholds.
• Provides coaching and feedback to team members to enable them to improve their performance and focus on their career pathing and advancement within the organization.
• Assists new hires such that they are productive on the floor in the shortest possible time frame.
• Builds systems to ensure no escalations and is prompt in responding to escalations.
• Provides inputs to Leadership on process gaps that exist.
• Ensures compliance with internal policies and procedures, external regulations, and information security standards.
• Is sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization.
• Works independently with minimal direction and is very high on execution and adherence to timelines.
• Takes initiative to understand the process and keeps himself updated on important changes in the business and the Healthcare industry.
• Builds solid relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results.
• Handles MIS and reporting needs with accuracy and timeliness.
• Is eager to take on more responsibilities and should be able to execute Adhoc tasks.
• Analyzes and identifies error trends and opportunities for defect reduction.
• Analyzes and develops overall improvement plans (department and individual).
• Handles administrative responsibilities as assigned.
• Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company's code of conduct.
• Complies with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Requirements & Tech Stack

• Performance Management
• Project Management
• Coaching and Mentoring
• Effective organization and leadership of a team of 20+ people.
• MIS and Reporting
• HIPAA

Qualifications

• Medical degree: BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing/BDS/PharmD.
• 2+ years of relevant experience in healthcare BPO as a Team Manager.
• Demonstrated ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style.
• Demonstrated ability to be a self-starter who can manage multiple priorities with minimum direction.
• Proven effective communication skills (verbal and written).
• Proven effective numeracy and analytical skills.