Service Advisor

About the Role

The Service Advisor role is a full-time, on-site position based in Chennai at Kun Hyundai.

Key Responsibilities

• Welcome customers and understand their vehicle concerns.
• Document service requirements accurately.
• Coordinate vehicle check-in.
• Explain recommended services and repair options.
• Provide transparent cost and time estimates.
• Liaise with the workshop team to monitor progress.
• Keep customers updated on vehicle service status.
• Ensure timely delivery of vehicles.
• Handle customer queries.
• Manage service records.
• Promote aftersales products and services.
• Ensure high levels of customer satisfaction throughout the service process.

Qualifications

• Strong customer-focused service skills.
• Commitment to Customer Satisfaction and Customer Service.
• Ability to provide customer-focused service and support Aftersales activities, including service follow-up and retention.
• Effective Communication skills, both verbal and written.
• Prior experience in automotive service, dealership operations, or related customer-facing roles is preferred.
• Basic technical understanding of vehicles and service procedures.
• Proficiency in using dealership management or service software and standard office tools.
• Organizational and time-management skills.
• A relevant diploma or degree in automotive engineering, business, or a related field is an advantage.