Associate Us Health Insurance Process Voice Process

Associate US Health Insurance Process – Voice Process

About the Role

• Full-time, on-site position based in Kochi.
• Requires adherence to data security and confidentiality standards.
• Strong focus on customer satisfaction.
• Ability to work in shifts as per business needs.

Key Responsibilities

• Handling US insurance voice calls, claims, policies, and coverage inquiries.
• Verifying customer information.
• Providing accurate and timely responses.

Qualifications

• Knowledge of Insurance and US Health Insurance concepts.
• Strong Communication skills, including clear spoken English for voice-based customer interactions.
• Customer Service skills, with the ability to handle queries and resolve concerns empathetically and professionally.
• Basic Finance and Insurance Brokerage awareness to understand billing, premiums, and policy-related financial information.
• Good listening skills and attention to detail.
• Ability to work with process guidelines and documentation tools.
• Willingness to work on-site in Kochi and in rotational shifts aligned with US business hours.

Requirements & Tech Stack

• Relevant experience in a voice process, BPO, or healthcare/insurance domain is beneficial.
• A minimum of a high school diploma or equivalent.
• A bachelor’s degree in any field is an advantage.