Customer Care Executive
Digitide Solutions Limited
Indore(Vijay Nagar +1)0–3 yrs1h agovia Naukri
Walk-in drive · 19 to 24 Oct · 9.30 AM - 5.30 PM
Brilliant Sapphire, Scheme Number 78, Vijay Nagar, Part II, Vijay Nagar, Indore, Madhya Pradesh 452010 Map
Key Responsibilities
- Handle chats and calls using standard telecommunication scripts and guidelines.
- Resolve customer inquiries, complaints, and requests in a clear, professional, and empathetic manner.
- Update interaction logs, candidate status, and customer records accurately in the internal CRM database.
- Maintain high standard operational metrics: First Contact Resolution (FCR), Average Handling Time (AHT), and Quality Score.
- Coordinate with team leads, recruitment coordinators, and support teams for escalated queries.
Requirements & Tech Stack
- Basic computer literacy.
- Active listening.
- Problem-solving.
- Professional phone etiquette.
- Willingness to work in rotational shifts / rotational week-offs as per operational requirements.
Qualifications
- Minimum Higher Secondary (10+2) pass; Graduates preferred in any discipline.
- Good verbal and written communication skills in English and local regional languages.
- 02 years of experience in Voice/BPO operations preferred.