Housekeeper

About the Role

The Housekeeper role at San Francisco State University (SFSU) provides comprehensive custodial services for HDCS Housing facilities. This position plays a critical role in maintaining a clean, safe, and welcoming environment for residents, staff, and guests, while supporting operational readiness during critical housing transitions.

• Appointment Type: One-year probationary appointment.
• Time Base: Full-Time (1.0 FTE).
• Work Schedule: Wednesday-Sunday 8:00 AM - 4:30 PM.
• Anticipated Hiring Range: $3,461.00–$3,601.00/month ($41,532.00–$43,212.00 annually). Salary is commensurate with experience.

Key Responsibilities

Custodial Cleaning & Maintenance

• Clean and maintain residence halls, apartments, offices, lounges, kitchens, restrooms, and conference/event spaces.
• Perform unit turnover cleaning, including deep cleaning and sanitization of residential units to meet occupancy standards.
• Sweep, mop, vacuum, shampoo carpets, and perform floor care (strip, seal, wax, polish).
• Clean and disinfect restrooms; replenish soap, paper products, and sanitary supplies.
• Dust and clean surfaces, fixtures, vents, walls, windows, mirrors, partitions, and furniture.
• Remove trash, recycling, and compost; transport to designated collection areas.
• Clean graffiti and maintain exterior walkways, stairwells, and entryways.
• Perform pre- and post-event cleaning and ensure proper room resets.

Lead Work Direction (Seasonal)

• Provide lead work direction during high-volume operational periods such as housing turnover.
• Assign and coordinate daily work for temporary and/or student staff.
• Train staff on custodial procedures, safety practices, and proper equipment use.
• Provide task-specific guidance to ensure timely completion of unit turns and project work.
• Monitor and inspect work for quality, completeness, and adherence to standards.
• Provide real-time feedback and direction to support productivity and efficiency.
• Assist with onboarding and training of seasonal staff.
• Communicate priorities, timelines, and expectations during fast-paced operational periods.

Custodial Operations & Event Support

• Support large-scale operational efforts such as move-in/move-out, summer conferences, and break transitions.
• Coordinate workflow and task completion during high-volume periods.
• Set up and break down furniture and equipment for events and programs.
• Inspect facilities for cleanliness, readiness, and safety.
• Respond to custodial emergencies (spills, floods, biohazards, urgent clean-up needs).
• Lock/unlock and secure facilities to ensure safety and access control.
• Perform minor maintenance (e.g., tightening fixtures, replacing bulbs).
• Report facility issues, maintenance needs, and safety hazards.

Equipment, Supplies & Inventory Management

• Operate and maintain custodial equipment (buffers, extractors, vacuums, carts, auto scrubbers).
• Monitor inventory levels and notify supervisor of supply needs.
• Ensure proper handling, use, and storage of cleaning chemicals in accordance with SDS guidelines.
• Maintain equipment in safe working condition and report repair needs.
• Support sustainable and green cleaning practices.

Customer Service & Team Collaboration

• Provide responsive, courteous, and professional service to residents, guests, and staff.
• Communicate effectively with supervisors and team members regarding work status and needs.
• Support team-based assignments and collaborate with others as needed.
• Participate in staff meetings and training.

Requirements & Tech Stack

• Abilities:
• Ability to read and write at a level appropriate to the duties of the position.
• Follow verbal and written instructions to ensure safety.
• Operate and care for custodial equipment and supplies applicable to the position.
• Use custodial systems such as those used to track work orders and two-way radios for communication.
• Observe safety requirements and safe work practices and methods.
• Perform work involving regular physical activity.
• Establish and maintain cooperative work relationships.
• Environmental/Physical/Special:
• Work is performed in residential buildings, including confined and public spaces.
• Exposure to cleaning chemicals, dust, and biohazards.
• Requires frequent walking, standing, bending, kneeling, lifting, and reaching.
• Ability to lift and move up to 50 pounds with or without reasonable accommodation.
• May work evenings, weekends, and holidays based on operational needs, including peak housing periods.
• May be required to respond to emergency situations and be available for call back outside of regular working hours.
• Must adhere to campus safety protocols and use personal protective equipment (PPE).
• Pre-Employment Requirements:
• Successful completion of a background check.
• Proof of US Citizenship or authorization to work in the United States.

Qualifications

Minimum Qualifications

• Other Duties as Assigned

Preferred Qualifications

• Equivalent to two years of custodial experience, including experience providing on-the-job training or lead direction.
• Experience providing lead or supervisory direction to staff.
• Experience supporting large-scale cleaning operations or facility turnovers.
• Experience working with temporary, seasonal, or student staff.
• Demonstrated ability to coordinate work in time-sensitive environments.
• Experience performing custodial or housekeeping duties in residential, hospitality, or institutional settings.
• Experience in a university or student housing environment.
• Knowledge of green cleaning practices and sustainable custodial methods.
• Familiarity with work order systems and custodial tracking tools.
• Strong customer service skills and ability to work in a diverse, student-centered environment.

Required License/Certification

• Some positions may require possession of a valid California driver’s license.

Mandated Reporter Status

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

SFSU Internal Applicants Only